NLTC
Next Level Tutorial College
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Privacy Policy

Your Data, Handled With Care.

This Privacy Policy explains how Next Level Tutorial College, also called NLTC, collects, uses, stores, shares, and protects personal data when you use nltc.com.ng, our classes, our CBT tools, student dashboards, and related support channels.

Last updated: April 23, 2026
Applies to web, mobile, and student services
Nigeria-focused compliance approach

1. Overview

NLTC provides educational services including live classes, recorded lessons, CBT practice, learning progress tools, leaderboards, payment flows, notifications, and student support. When you use these services, we may process personal data to create your account, deliver content, keep the platform secure, track academic progress, and respond to your requests.

We aim to process personal data fairly, lawfully, transparently, and securely. Our approach is informed by the Nigeria Data Protection Act, 2023 and other applicable privacy standards relevant to the communities we serve.

2. Data We Collect

Depending on how you use the platform, we may collect the following categories of data:

  • Account and profile data: name, email address, phone number, exam interest, school-related details, state, class level, and login credentials or authentication records.
  • Learning and performance data: lesson activity, CBT attempts, scores, ranking data, XP, streaks, subject preferences, and progress history.
  • Payment and subscription data: plan selected, payment status, amount, transaction reference, billing history, and refund status. Card details are typically handled by our payment processors rather than stored directly by us.
  • Support and communications data: messages you send to us, support requests, complaint details, and feedback.
  • Technical and device data: browser type, device information, IP address, app or site activity logs, crash information, and general usage diagnostics.
  • Cookie and preference data: consent choices, session data, and website preferences stored through cookies or similar technologies.

3. How We Use Data

We use personal data to operate and improve NLTC. This includes:

  • Creating and managing student accounts.
  • Delivering live classes, recorded lessons, CBT practice, and dashboards.
  • Calculating academic progress, rankings, XP, and engagement signals.
  • Processing subscriptions, confirmations, and refunds.
  • Responding to support questions, safeguarding the platform, and preventing abuse.
  • Sending important service updates, payment notifications, and exam-related communications.
  • Improving content quality, product experience, and platform performance.
  • Meeting legal, regulatory, accounting, and security obligations.

5. Sharing Data and Service Providers

We do not sell personal data. We may share data only where needed to operate NLTC responsibly, including with:

  • Cloud, hosting, database, and authentication providers.
  • Payment processors such as Paystack for subscriptions and transaction handling.
  • Email, messaging, notification, or support tools used to communicate with students and parents.
  • Professional advisers, auditors, regulators, or law enforcement where required.
  • Partners involved in safeguarding the platform, preventing fraud, or maintaining service reliability.

When third-party providers process data for us, we expect them to use appropriate contractual, technical, and organizational safeguards.

6. Retention, Security, and Transfers

We retain personal data only for as long as reasonably necessary for the purposes described in this policy, including to maintain your account, provide learning history, manage subscriptions, resolve disputes, and meet legal obligations.

We use reasonable technical and organizational security controls to protect data, such as access controls, role-based permissions, secure infrastructure, and monitoring measures. No system can promise absolute security, so we also encourage students to use strong passwords and protect their devices.

Some of our providers may process data outside your immediate location. Where cross-border processing happens, we aim to use lawful safeguards and appropriate provider protections.

7. Children and Educational Context

NLTC is an education-focused service and may be used by younger learners preparing for examinations. We ask parents, guardians, or authorized school contacts to help supervise account creation where appropriate. If you believe a child's data has been submitted to us improperly, please contact us so we can review and take the right action.

8. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Request access to personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion where retention is no longer justified.
  • Withdraw consent where processing depends on consent.
  • Object to or restrict certain forms of processing.
  • Request portability of data you provided to us where applicable.
  • Lodge a complaint with a relevant supervisory authority, including the Nigeria Data Protection Commission where applicable.

To exercise a right, email us with enough detail for us to verify and process your request responsibly.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect product changes, legal updates, or improved privacy practices. When we make material changes, we will update the effective date and, where appropriate, provide an additional notice through the platform.

10. Contact Us

For privacy requests, questions, or concerns, contact:

Next Level Tutorial College (NLTC)
Website: nltc.com.ng
Email: support@nltc.ng